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Urgent! Technical Support Engineer Job | TerraGiG
Technical Support Engineer - Infrastructure & Cloud
Experience: 3+ years
Work Mode: Remote
About the Role:
We’re looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluent’s enormous potential.
Chart your own path and take healthy risks as we solve big problems together.
We value having diverse teams and want you to grow as we grow.
As a Technical Support Engineer, you'll be the crucial link between our client services and engineering teams, driving customer success by helping to identify and resolve critical business issues.
You'll work directly with customers, providing expertise in software development and operations, and leveraging deep knowledge of best practices for using Apache Kafka and complementary services in both Confluent Platform and Confluent Cloud.
What You Will Do:
Working with customers to resolve a wide range of issues with their Confluent deployments
Contributing to process development - we are a small team, so we are looking for people who want to help us lay the foundation for growing efficiently and with a best-in-class culture
Communicating with our core engineering team to provide real-time product feedback from the field
Improving product documentation and authoring knowledge base articles and runbooks
Continuously enhance personal and team knowledge of Apache Kafka and associated products
What You Will Bring:
Prior experience as a Technical Support Engineer, Site Reliability Engineer (SRE), or DevOps specialist, with a focus on platform and cloud infrastructure.
Knowledge of and troubleshooting experience with cloud networking on at least one cloud provider.
For example, with AWS: you should be familiar with VPC, PrivateLink, Security Groups, NACLs, and
Route 53.
Hands-on experience with Ansible, Terraform or any other Infrastructure as Code(IaC) tools.
Or you have experience with Kubernetes management or application deployment on K8s.
Knowledge of SSL/TLS and hands on troubleshooting experience.
Knowledge of various authentication techniques (basic, token, OAuth, SSO).
Knowledge of Authorization concepts (ACLs and RBAC).
Proven experience troubleshooting applications in Linux/Unix environments and familiarity with
command-line tools.
A strong understanding of the Kafka protocol or a willingness to become an expert in Apache Kafka.
Experience diagnosing, reproducing, and resolving customer issues.
Desire to make customers successful through direct interaction.
Looking for candidates sitting in EST or CST time zones to support clients
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Unlock Your Technical Support Potential: Insight & Career Growth Guide
Real-time Technical Support Jobs Trends in Vapi, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Support in Vapi, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 122477 jobs in India and 627 jobs in Vapi. This comprehensive analysis highlights market share and opportunities for professionals in Technical Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! TerraGiG is currently hiring and seeking a Technical Support Engineer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Technical Support Engineer Jobs Vapi.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TerraGiG adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Technical Support Engineer Jobs India varies, but the pay scale is rated "Standard" in Vapi. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Technical Support Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Technical Support Engineer interview at TerraGiG, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the TerraGiG's products or services and be prepared to discuss how you can contribute to their success.
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