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Urgent! Support Manager –.NET Applications (18x5 Support) Job | LTIMindtree

Support Manager –.NET Applications (18x5 Support)



Job description

Job Title: Support Manager – .NET Applications (18x5 Support)
Location: Offshore (preference in order of Bangalore/Hyderabad/Any)
Experience Required: 12–16 Years
Job Description
Hands on experience on Offshore Service Delivery Manager with a strong technical background in .NET application support and a good understanding of ITSM processes (ServiceNow preferred) .

This role will lead L2 application support within an 18x5 operations model, ensuring high service quality, SLA adherence, and client satisfaction.

The ideal candidate will have a strong command of ITIL practices , governance, and service improvement strategies.
Key Responsibilities
Oversee end-to-end service delivery for .NET application support in an 18x5 environment.
Ensure strict adherence to SLAs, KPIs , and compliance standards while proactively identifying and mitigating operational risks.
Implement and improve ITIL-aligned processes to enhance service efficiency and performance.
Lead continuous improvement initiatives , driving operational excellence and improved customer satisfaction.
Manage transition and knowledge transfer activities for onboarding new applications or services.
Drive governance, reporting , and risk management across the support tower.
Collaborate with technical teams to manage incident and problem resolution , ensuring minimal business disruption.
Maintain strong engagement with stakeholders and client teams to provide transparent communication and alignment with business goals.


Required Skill Profession

Computer Occupations



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