Job Title: ServiceNow Developer – ITSM
Location: Pune
Experience: 3–5 Years
Certification: ServiceNow Certified System Administrator (CSA) – Mandatory
Company: InputZero Technologies
About the Role:
We are looking for a passionate and skilled ServiceNow Developer (ITSM) to join our growing team at InputZero Technologies.
The ideal candidate should have hands-on experience in ServiceNow development, configuration, and implementation within the ITSM suite, and a strong understanding of ServiceNow best practices.
Key Responsibilities:
- Design, develop, and implement ServiceNow ITSM solutions based on business requirements.
- Customize and configure forms, workflows, business rules, UI policies, client scripts, and notifications.
- Integrate ServiceNow with third-party tools using REST/SOAP APIs.
- Support upgrades, troubleshoot issues, and ensure platform stability.
- Participate in requirement gathering, analysis, and documentation.
- Collaborate with cross-functional teams including architects, process owners, and business analysts.
- Maintain code quality, reusability, and adherence to ServiceNow development standards.
Required Skills & Qualifications:
- 3–5 years of hands-on experience as a ServiceNow Developer with focus on ITSM modules (Incident, Problem, Change, Request, CMDB).
- Strong understanding of JavaScript, Glide scripting, UI actions, and Flow Designer.
- Proficient in ServiceNow configuration and customization.
- Experience with Service Catalog, Reports, and Dashboards.
- CSA certification is mandatory.
- Strong analytical, troubleshooting, and communication skills.
- Exposure to Agile methodology and version control tools (e.G., Git) preferred.
Good to Have:
- Additional certifications such as CIS–ITSM, CIS–Discovery, or CIS–Service Mapping.
- Experience in ITOM, HRSD, or CSM modules.
- Understanding of ITIL processes and implementation.
Why Join InputZero:
- Opportunity to work on cutting-edge ServiceNow projects across global clients.
- Collaborative and growth-oriented work culture.
- Learning opportunities with certifications and professional development programs.