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Urgent! L3 Support PHP Job | TechGrit
Job Summary:
The L3 Support Engineer provides expert-level technical assistance and resolves complex issues for our clients.
Working closely with customers, internal teams, and development engineers, you’ll ensure timely problem resolution and contribute to improving product usability.
We seek a skilled L3 Support Engineer to deliver advanced support, maintain product performance, and enhance customer satisfaction.
Job Description:
· Provide effective customer service by leveraging in-depth knowledge of company products.
· Collaborate with cross-functional teams to surpass customer service expectations.
· Troubleshoot installation and testing issues across various programming languages and build environments.
· Escalate issues to R&D team and the Support Manager based on severity, ensuring timely communication with customers regarding the status and resolution progress.
· Share technical expertise and best practices with both customers and the support team, fostering a culture of continuous learning.
· Develop and maintain an extensive knowledge base of known issues, workarounds, and solutions to enhance the efficiency of issue resolution.
· Collect customer feedback on features, bugs and other areas of importance and deliver this information to our Product team.
Required Experience:
· Minimum 8 years in a customer-facing technical role within a software organization
· Fluent in written and spoken English
· Flexible to support EU or US time zones
Required Technical Skills
· Advanced proficiency in PHP and Apache-based web applications.
· Strong understanding of Linux and Windows operating systems.
· Solid experience with containerization technologies (Docker).
· In-depth knowledge of database systems, including MySQL and Cassandra.
· Hands-on experience with scripting languages, network protocols, and database performance tuning.
· Proficient in using JIRA for issue tracking and case management.
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Unlock Your L3 Support Potential: Insight & Career Growth Guide
Real-time L3 Support Jobs Trends in Vapi, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for L3 Support in Vapi, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 34786 jobs in India and 129 jobs in Vapi. This comprehensive analysis highlights market share and opportunities for professionals in L3 Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! TechGrit is currently hiring and seeking a L3 Support PHP to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: L3 Support PHP Jobs Vapi.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TechGrit adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a L3 Support PHP Jobs India varies, but the pay scale is rated "Standard" in Vapi. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for L3 Support PHP typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for L3 Support PHP, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your L3 Support PHP interview at TechGrit, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the TechGrit's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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