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Urgent! Customer Support Executive Job | Trupeer AI
About Trupeer
Trupeer.ai is a venture backed AI startup founded by serial entrepreneurs from IIT Delhi, IIT
Bombay, BCG, and Samsung Korea.
Backed by RTP Global and Salesforce Ventures, the
platform is democratizing product content creation enabling anyone to instantly create
professional product videos and documentation for software.
Similar to how Claude and
Cursor empower everyone to build software.
The platform is already trusted by 20,000+ teams, including Fortune 100 companies, Glean,
MIT, Accenture and more.
Read here: Forbes feature.
Role: Customer Support Executive
We are looking for a proactive and empathetic Customer Support Executive to assist our
global customers, primarily based in the US.
The ideal candidate should have excellent
communication skills, a strong grasp of support tools, and the ability to manage customer
queries with professionalism and care.
Key Responsibilities:
● Respond to customer queries via email, chat, and support tickets in a timely and
professional manner.
● Troubleshoot issues and guide users through product workflows and best practices.
● Escalate complex technical problems to relevant teams and ensure prompt
resolution.
● Maintain accurate records of interactions in the ticketing system.
● Contribute to knowledge base documentation and process improvements.
Must-Have Skills:
● Excellent English communication skills - both written and spoken.
● Willingness to work night/early morning hours (1 AM onwards) to support the
US time zone.
● 2–3 years of experience in customer support or a similar client-facing role.
● Tech-savvy with familiarity in ticketing systems (e.g., Zendesk, Freshdesk, Intercom)
and CRM tools.
● Strong problem-solving skills, patience, and customer-first attitude.
Good to Have:
● Prior experience supporting SaaS products or B2B customers.
● Understanding of basic technical troubleshooting or onboarding processes.
What We Offer:
● Opportunity to work closely with a global customer base and fast-growing startup
team.
Exposure to international client communication and modern support tools.
● Growth-oriented culture that values initiative, empathy, and ownership.
✨ Smart • Intelligent • Private • Secure
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Unlock Your Customer Support Potential: Insight & Career Growth Guide
Real-time Customer Support Jobs Trends in vapi, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Support in vapi, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 33810 jobs in India and 109 jobs in vapi. This comprehensive analysis highlights market share and opportunities for professionals in Customer Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Trupeer AI is currently hiring and seeking a Customer Support Executive to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Support Executive Jobs vapi.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Trupeer AI adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Support Executive Jobs India varies, but the pay scale is rated "Standard" in vapi. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Support Executive typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Support Executive, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Support Executive interview at Trupeer AI, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Trupeer AI's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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